Problem-solving

Overview

Being a problem-solver in the workplace is an essential skill that requires the ability to identify and analyze situations for a favourable outcome. Solving problems also helps you make better decisions and get along better with colleagues.

Objectives

Upon completion of this course, learners will be able to:

  • Identify the problem and the solution to the problem
  • Make proper decisions
  • Improve responsibility

What is Covered

  • Identifying the problem
  • Solving the problem
  • Claiming responsibility

Quick Tips

 

Modules

(a) IDENTIFY THE PROBLEM

Identify and define problems [08:16]

Discover the problem [02:56]

Conflict in the workplace [01:54]

  Identify and define problems [08:16]

 Discover the problem [02:56]

Conflict in the workplace [01:54]

 

(b) CREATE A SOLUTION

Business problem-solving guide [03:57]

Brainstorming business problems [03:19]

Solving problems in the workplace [04:07]

  Business problem-solving guide [03:57]

 Brainstorming business problems [03:19]

Solving problems in the workplace [04:07]

 

(c) IMPLEMENTING THE SOLUTION / DECISION-MAKING

Implement solutions to business problems [03:10] 

Teach employees to solve their own problems [03:34]

Resolving issues in the workplace – 3 steps [02:40]

The “making toast” technique for problem solving [09:05]

   Implement solutions to business problems [03:10] 

  Teach employees to solve their own problems [03:34]

Resolving issues in the workplace – 3 steps [02:40]

The “making toast” technique for problem solving [09:05]

 

(d) RESPONSIBILITY

7 tips for accountability and responsibility [04:12]

Fault vs responsibility by Will Smith [02:29]

Check yourself – Accountability [08:22]

  7 tips for accountability and responsibility [04:12]

   Fault vs responsibility by Will Smith [02:29]

 Check yourself – Accountability [08:22]

 

 


 

ABOUT US

KLP LLP is a chartered accounting firm, serving over 400 clients from a range of industries locally, and across the region. Our clients include SMEs and listed companies.

ADD: 13A Mackenzie Road, Singapore 228676

TEL: +65 6227 4180

EMAIL: klp@klp.com.sg

OPERATING HOURS:
Mon to Fri 9am - 5pm
Closed on Sat, Sun and all public holidays
 

 

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