Listening

Overview

Apply effective listening skills to your everyday work life in order to improve your self-development and communications. With good listening skills, one can become more understanding and improve relationships in the workplace, getting across ideas and opinions more effectively.

Objectives

Upon completion of this course, learners will be able to:

  • Understand the idea of ‘listening’ instead of ‘hearing’
  • Improve EQ through listening
  • Understand the NLP model of communications

What is Covered

  • Effective listening 
  • Understanding English slangs and pronounciations
  • Neuro Linguistic Programming model of communication

Quick Tips

 

https://www.callcentrehelper.com/ten-tips-to-improve-listening-skills-on-the-telephone-1534.htm

 

Modules

(a) LISTENING SKILLS

Benefits of active listening

How to improve your listening skills [02:17]

Effective listening skills [05:26]

Improve your listening kills effectively [06:10]

Listening as one of the most important aspects of effective communication [04:54]

Improve your understanding of English pronounciations [05:20]

 

How to improve your listening skills [02:17]

 Effective listening skills [05:26]

Empowerment is an inside out process [11:45]

 Improve your listening kills effectively [06:10]
 Listening as one of the most important aspects of effective communication [04:54]
Improve your understanding of English pronounciations [05:20]
 

 

(b) NEURO LINGUISTIC PROGRAMMING (NLP) MODEL OF COMMUNICATION

The NLP communication model [17:20]

Master the NLP communication model [11:43]

The NLP communication model [17:20]

 Master the NLP communication model [11:43]

 

 


 

 

 

ABOUT US

KLP LLP is a chartered accounting firm, serving over 400 clients from a range of industries locally, and across the region. Our clients include SMEs and listed companies.

ADD: 13A Mackenzie Road, Singapore 228676

TEL: +65 6227 4180

EMAIL: klp@klp.com.sg

OPERATING HOURS:
Mon to Fri 9am - 5pm
Closed on Sat, Sun and all public holidays
 

 

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